1. Introduction

Welcome to QuickFix: Rental Maintenance ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Phone Number: Used for authentication and account verification
• Name: To personalize your experience and identify you in the system
• Email Address: For communication and account recovery
• Profile Information: Including role (Manager, Agent, or Customer)
• Location Data: To provide location-based services for maintenance requests

2.2 Usage Information

We automatically collect:

• Device information (model, operating system, unique device identifiers)
• App usage data and interaction patterns
• Log data (IP address, access times, pages viewed)
• Crash reports and performance data

2.3 Firebase Services

We use Google Firebase services for authentication, database, and analytics. Firebase may collect additional data as described in Google's Privacy Policy.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Authenticate your identity and manage your account
• Process and manage maintenance requests
• Send you notifications about your requests and account
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 We Share Your Information With:

• Service Providers: Google Firebase, cloud hosting providers
• Within Your Organization: Managers and agents can view relevant customer information
• Legal Requirements: When required by law or to protect our rights

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Use your data for purposes other than those stated in this policy

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication using Firebase Authentication
• Regular security audits and updates
• Access controls and monitoring
• reCAPTCHA Enterprise for bot protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you request account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please visit our Account Deletion page or contact us using the information below.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Services

Our app uses the following third-party services:

• Google Firebase: Authentication, database, and analytics
• Google Maps API: Location services (if applicable)

These services have their own privacy policies. We encourage you to review them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: